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Pothole at the bus stop Farr Street Avonmouth

Reported in the Pavement Defect category anonymously at 13:30, Wed 11 December 2019

Sent to Bristol City Council 6 minutes later

On 4 December I traveled with bus number 3 from Union Street to Farr Street(between 19.00 -19.50.) When I got off I had been an accident. There was a hole on the pavement and when I stepped down from the bus to the pavement, unfortunately, I trampled into the hole and I fell down to my right knee, lost my balance. The driver helped me to stand up because I couldn't do it alone. My knee still hurts. I would like to ask you information about what I can do next if I want to raise a formal complaint. If my body had turned I could have broken my both leg and hit my head which could be serious consequences for my entire life. I insist on the Council take action to repair the damaged pavement at the bus stop and covered my medical treatment if it's needed to heal my knees. I hope that I have no big problem. I am looking forward to hearing from you. Please let me know where I can turn for help. Regards, Veron Vezer

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Updates

  • A new enquiry has been raised for this issue.

    Posted by Bristol City Council at 13:36, Wed 11 December 2019

  • On 4 December my wife travelled by bus number 3 from Union Street to Farr Street (between 19.00 -19.50.) When she got off she had been an accident. There was a hole on the pavement and when she stepped down from the bus to the pavement, unfortunately, she trampled into the hole, lost her balance and fell down to her right knee. The driver helped her to stand up because she couldn't do it alone. Her knee still hurts. She would like to ask you information about what she can do next if she wants to raise a formal complaint. If her body had turned she could have broken her both leg and hit her head which could have been serious consequences for her entire life. I insist on the Council take urgent action to repair the damaged pavement at the bus stop and cover her medical treatment if it's needed to heal her knees. I hope that she has no big problem. I am looking forward to hearing from you. Please let me know where I can turn for help.

    Regards, Zoltan Szell

    Posted anonymously at 13:45, Wed 11 December 2019

  • A citizen has provided a follow-up to the original enquiry.

    Posted by Bristol City Council at 13:50, Wed 11 December 2019

  • This issue is currently under investigation. We'll provide updates on the outcome as soon as we can.

    Posted by Bristol City Council at 10:48, Thu 12 December 2019

  • A job has been raised with our contractors to action this issue and appropriate repairs or maintenance will be undertaken as soon as they can.

    Posted by Bristol City Council at 10:34, Fri 20 December 2019

  • A job has been raised with our contractors to action this issue and appropriate repairs or maintenance will be undertaken as soon as they can.

    Posted by Bristol City Council at 10:34, Fri 20 December 2019

  • This enquiry is now closed. No further action is required.

    State changed to: Fixed

    Posted by Bristol City Council at 13:49, Wed 29 January 2020

This report is now closed to updates. You can make a new report in the same location.