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Ref old report 2367707 - still not working!

Reported via desktop in the Street Light category by Alna Russell at 09:48, Wed 11 November 2020

Sent to Bristol City Council less than a minute later

I previously reported this street lamp was not working. I saw repairmen working on lamp yesterday. Today I received a "problem fixed" confirmation from you. BUT the light was again not on last night - furthermore your webpage suggests calling council to report if web page doesn't work (which it patently didn't in this case) - after 4 mins of "options" I get recorded message telling me " you are first in queue estimated wait time 15 minutes" . C'mon guys (and gals) BCC is better than this surely???

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Updates

  • A new enquiry has been raised for this issue.

    IMPORTANT: If you see a street light that is likely to cause injury because of damage to the post or door, or the light cover is hanging off, call: 0117 922 2100, Monday to Friday, 8.30am to 6pm 0117 922 2050, all other times.

    Posted by Bristol City Council at 09:48, Wed 11 November 2020

  • A job has been raised with our contractors to action this issue and appropriate repairs or maintenance will be undertaken as soon as they can.

    IMPORTANT: If you see a street light that is likely to cause injury because of damage to the post or door, or the light cover is hanging off, call: 0117 922 2100, Monday to Friday, 8.30am to 6pm 0117 922 2050, all other times.

    Posted by Bristol City Council at 10:14, Wed 11 November 2020

  • Sorry - I just checked 17:50 and it appears to be working -I'll check again later to see if its a timer issue.

    Posted by Alan Russell at 17:11, Wed 11 November 2020

  • A citizen has provided a follow-up to the original enquiry.

    IMPORTANT: If you see a street light that is likely to cause injury because of damage to the post or door, or the light cover is hanging off, call: 0117 922 2100, Monday to Friday, 8.30am to 6pm 0117 922 2050, all other times.

    Posted by Bristol City Council at 17:11, Wed 11 November 2020

  • 11:00 PM - the Streetlight is not working. This is obviously a timer issue - you appear to have sorted out the malfunctioning lamp but the timing sequence is out as it was illuminated earlier this evening - I don't know when it went off. Please return and check.

    Posted by Alan Russell at 23:03, Wed 11 November 2020

  • A citizen has provided a follow-up to the original enquiry.

    IMPORTANT: If you see a street light that is likely to cause injury because of damage to the post or door, or the light cover is hanging off, call: 0117 922 2100, Monday to Friday, 8.30am to 6pm 0117 922 2050, all other times.

    Posted by Bristol City Council at 23:03, Wed 11 November 2020

  • This issue has been reallocated to the relevant officer or team for action. They'll update you on progress.

    IMPORTANT: If you see a street light that is likely to cause injury because of damage to the post or door, or the light cover is hanging off, call: 0117 922 2100, Monday to Friday, 8.30am to 6pm 0117 922 2050, all other times.

    Posted by Bristol City Council at 13:54, Thu 12 November 2020

  • 12th November 17:35 - not working again - is this photo sensor or timer related? Please come back and sort it!

    Posted anonymously at 17:37, Thu 12 November 2020

  • A citizen has provided a follow-up to the original enquiry.

    IMPORTANT: If you see a street light that is likely to cause injury because of damage to the post or door, or the light cover is hanging off, call: 0117 922 2100, Monday to Friday, 8.30am to 6pm 0117 922 2050, all other times.

    Posted by Bristol City Council at 17:37, Thu 12 November 2020

  • This enquiry is now closed. No further action is required.

    IMPORTANT: If you see a street light that is likely to cause injury because of damage to the post or door, or the light cover is hanging off, call: 0117 922 2100, Monday to Friday, 8.30am to 6pm 0117 922 2050, all other times.

    State changed to: Fixed

    Posted by Bristol City Council at 08:49, Thu 19 November 2020

This report is now closed to updates. You can make a new report in the same location. Please reference 2381811 in your new report if it is an update on this one.