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Very large and deep potholes (x2)

Reported via desktop in the Carriageway Defect category anonymously at 15:21, Wednesday 6 October 2021

Sent to Bristol City Council less than a minute later

Hello,

I would like to make a claim for damage to my car's coil springs and have attached evidence of the incident and explained in my own words below.

I was driving back to Dove Street, Bristol on Tuesday evening (week commencing 20th of Sept) and the only available spots to park were reserved by Bristol City Council for a filming crew (which has been regularly blocking a large portion of an already limited range of parking spots in Dove Street for over a year and damaging Dove Street which is covered in potholes as they drive huge lorries over roads that are not designed for those loads), I was told that I could not park there and that I would need to find somewhere else to park - I was directed towards Somerset St as an alternative parking spot.

I drove towards Somerset St and as I drove onto the road, from Kingsdown Parade, I drove over two huge but not very visible potholes (as it was dark and that street, Spring Hill, is very poorly lit) that have damaged my car - at the time the car made a loud snapping sound but I could not figure out what it was. As I already had a mechanic appointment for the 27th of September I thought i would not use the car and then simply review it then (unfortunately this appointment was rescheduled by the mechanic until today). I have now heard back from the garage and have been informed that the coil spring has snapped and therefore I am seeking compensation for this. Particularly as I have just discovered that these potholes were reported to Bristol City Council in August.

I have attached evidence of the damaged parts.

I look forward to hearing back from you on next steps.

Thank you

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Updates

  • A new enquiry has been raised for this issue.

    Posted by Bristol City Council at 15:21, Wednesday 6 October 2021

  • This issue is currently under investigation. We'll provide updates on the outcome as soon as we can.

    Posted by Bristol City Council at 17:50, Wednesday 6 October 2021

  • A job has been raised with our contractors to action this issue and appropriate repairs or maintenance will be undertaken as soon as they can.

    Posted by Bristol City Council at 11:47, Friday 5 November 2021

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