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Severed Overhead Fibre Cable

Reported via desktop in the General Highways Enquiry category anonymously at 01:32, Thursday 20 January 2022

Sent to Bristol City Council less than a minute later

We've had no internet for over 3 weeks due to a severed overhead fibre cable. Openreach are apparently awaiting traffic management permission to repair the line.

I see there is a BT related closure on this road booked for April. That is an unacceptable (and, according to Ofcom, illegal) amount of downtime, especially during a pandemic when many of us are expected to work from home.

In the meantime, the severed fibre cable has been left just dangling, and the copper telephone cable has been cable tied to a fence, drooping along to pavement level.

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Updates

  • A new enquiry has been raised for this issue.

    Posted by Bristol City Council at 01:32, Thursday 20 January 2022

  • This issue is currently under investigation. We'll provide updates on the outcome as soon as we can.

    Posted by Bristol City Council at 11:15, Thursday 20 January 2022

  • Having contacted BT, they do not believe that the April closure is related to the repair, but they couldn't explain what else it could be for.

    Please, if the April booking is indeed for this repair, consider bringing it forward so that Openreach can get us up and running again. We feel somewhat abandoned at this point.

    Posted anonymously at 21:04, Thursday 20 January 2022

  • A citizen has provided a follow-up to the original enquiry.

    Posted by Bristol City Council at 21:05, Thursday 20 January 2022

  • We've referred the issue externally for appropriate action to be taken, as it's not something Bristol City Council is responsible for.

    Posted by Bristol City Council at 12:39, Monday 24 January 2022

  • This Fix My Street enquiry has been automatically closed.

    State changed to: Closed

    Posted by Bristol City Council at 00:05, Monday 14 February 2022

This report is now closed to updates. You can make a new report in the same location. Please reference 3253489 in your new report if it is an update on this one.