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Flooded again & still not fixed, despite last call being closed claiming that it had been.

Reported via iOS in the Flooding/Gully/Drainage category anonymously at 15:15, Fri 10 November 2023

Sent to Bristol City Council less than a minute later. FixMyStreet ref: 5197586.

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Every time it rains heavily here it floods here because the drains here are blocked & have not ever been cleared.

I’ve reported this same issue in the same place to you multiple times & all you ever do is close the call claiming that it has been fixed, which as you can clearly see it still hasn’f.

In my opinion, as this issue is still repeatedly happening & you have repeatedly failed to resolve it I think that this is an appalling level of customer service for which you should be ashamed of yourselves.

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Updates

  • A new enquiry has been raised for this issue.

    Posted by Bristol City Council at 15:16, Fri 10 November 2023

  • FYI a historical report number is 5111090

    Posted anonymously at 15:42, Fri 10 November 2023

  • A citizen has provided a follow-up to the original enquiry.

    Posted by Bristol City Council at 15:42, Fri 10 November 2023

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    Still flooded & not fixed. Appalling customer service as ever.

    Posted anonymously at 15:08, Tue 14 November 2023

  • A citizen has provided a follow-up to the original enquiry.

    Posted by Bristol City Council at 15:08, Tue 14 November 2023

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    Still blocked & has not been touched 12 days after 1st reporting this ongoing issue. Absolutely appualing customer service as ever.

    Posted anonymously at 14:34, Wed 22 November 2023

  • A citizen has provided a follow-up to the original enquiry.

    Posted by Bristol City Council at 14:34, Wed 22 November 2023

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    The problem has now degenerated into a filthy mud put totally blocking the already blocked drains underneath.

    Total inaction on your part to fix this issue for months on end = appalling customer service by you.

    Please could you answer the following question:

    - When & how are you going to fix this?

    Posted anonymously at 14:22, Thu 30 November 2023

  • A citizen has provided a follow-up to the original enquiry.

    Posted by Bristol City Council at 14:22, Thu 30 November 2023

  • This issue is currently under investigation. We'll provide updates on the outcome as soon as we can.

    Posted by Bristol City Council at 11:48, Wed 6 December 2023

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    FYI - it’s now flooded yet again & has still not been fixed. Appalling.

    Posted anonymously at 15:22, Wed 6 December 2023

  • A citizen has provided a follow-up to the original enquiry.

    Posted by Bristol City Council at 15:22, Wed 6 December 2023

  • Still open, via questionnaire, 20:06, Fri 8 December 2023

  • A job has been carried out but further issues have been identified. This will be added to our rolling programme for future repair.

    State changed to: Closed

    Posted by Bristol City Council at 11:04, Tue 12 December 2023

This report is now closed to updates from the public. You can make a new report in the same location. Please reference 5197586 in your new report if it is an update on this one.